FREQUENTLY
Asked Questions
Answers to Common Inquiries.
On this page you’ll find answers relevant to our most frequently received questions from our customers and Aqua Planet website visitors. If you can’t find the answer you’re looking for, please visit our Contact page or use the information found at the bottom to send us your question and we will respond soon.
Online Aquarium Store in Sri Lanka
Orders can be placed using the following methods:
- Online – Add your items to the cart and proceed to checkout. (Recommended)
- WhatsApp – Call for us to place the order for you.
We deliver live fish, live aquatic plants, and aquarium accessories to all cities in the Sri Lanka. Scroll below to learn more about our Delivery Schedule.
Yes, you can certainly call us in advance to prepare the order and visit to collect your package – use the Contact page to reach us or choose the “Pick Up” option during checkout.
Small Pick-Up branches are currently available in Colombo, Wattala and our main showroom is re-opening soon. Visit our Contact page for the location map and store timings.
It takes between 1 to 4 working days for an order that does not contain live stock depending on location, we always strive to make sure an order is received within 24 – 48 hours however availability and other factors can force us to wait an additional day or two. Scroll below to learn more about our Delivery Schedule. If you have any specific questions about your order, please contact us.
We accept cash on delivery, bank transfers, card on delivery, and credit card payments online.
Yes, all credit card details are processed securely using SSL certificates, customers are rest assured that their private information will not be mishandled.
We accept VISA, Mastercard, American Express, PayPal, KNET, Benefit, Mada, and Sadad cards. Only new 3D Secure credit and debit cards can be processed. If you experience rejection with older cards, you can pay on delivery using our card machine.
Cash on Delivery (CoD) allows you to pay cash for your order at the time of delivery.
Yes, the phone number added on file will be contacted to confirm the address and time before delivery. An email is also sent prior to notification.
We will be notified and a second attempt can be made the next delivery schedule.
Our smaller dry goods are available for International shipments however we must be contacted prior to placing an order to calculate the shipping costs.
In case an item was defective upon delivery, please call and notify us immediately with clear pictures within 12 hours – your item will be collected and returned for a replacement as soon as possible. Please make sure you keep your invoice and original box.
Please note if a product was broken after use due to the customer’s mishandling, under no circumstances it can be returned or replaced unless warranty is applicable and clearly stated on the product’s page.
Free delivery is available for orders with value over Rs.1000 (ex. vat) to Sri Lanka. Also available for orders that include our Stendker Discus fish and for our Maintenance clients. A reasonable delivery fee is charged for all other orders.
All plants are safely handled and personally delivered by our team. If a courier service is requested for specific reasons, our 1-2-Grow tissue culture cups and potted plants are sent in a small box for added protection with potted plants packed inside sealed bags to retain moisture.
Our live fish deliveries are handled by our own team and cannot be sent using a courier service, after placing an order we can be contacted to schedule a pick-up visit or we can arrange a special delivery arranged which can take several days. Please check our delivery schedule for more details by scrolling below.
Beside our Aqua Planet we carry other compatible species which are suitable and safely tested for either Discus or planted setups. This includes companion fish such as schooling tetras and cleaning crew such as algae eaters.
We do not recommend drinking mineral water for our livestock. Each species has its water parameter requirements mentioned in the description to help guide new buyers. Its holding facility uses dechlorinated and mature tap water set at neutral conditions (pH 7.0-7.2) to help our fish acclimate easier into slightly softer or slightly harder customer aquariums. Sensitive shrimps are kept in colder RO water (Reverse Osmosis) with added minerals and conditioners. It is important to dechlorinate tap water before use and cycle an aquarium before introduction of our animals, proper acclimation is also required. Existing Ammonia / Nitrite (NH₃ / NO₂) and any shock from incorrectly prepared water can lead our sensitive species to not survive.
Delivery Schedule
Our daily delivery covers every city in the Sri Lanka following the table below:
City | Areas Covered | Duration | Charges |
Sri Lanka | City and areas within 40 Km | 1 to 4 Working Days | FREE for orders over Rs.1000 |
- Deliveries to Colombo, Wattala and Kaluthara can be fulfilled within 24-48 hours given all items are in stock.
- Due to our Policy on safe product handling, delivery may take 2-5 working days for live animals and frozen products.
Fish Pond & Tank Maintenance & Services for Commercial & Residential
Our company includes the following services for aquariums, terrariums, and ponds:
- Maintenance of fishpond & tanks
- Installation of new aquarium
- Cleaning of Commercial Ponds in Sri Lanka
- Transportation of Aquariums
- Aquascaping
- Aquarium Build & Design
Call us through our Contact page to request an appointment or consultation visit.
We design and execute our projects with an International team of professional builders lead by a British specialist with the ability to complete all aquarium works in any scale required.
Our team includes a professional aquascapers and can design planted aquascapes, hardscapes, terrariums, and paludariums. Our scaping services are available for aquariums of all sizes starting from small Nano aquariums up to any size available using our fresh Aquarium plants and the desired plant care products.
Yes, our company caters to each individual case independently with the ability to prepare long-term and short-term contracts fitting the requirements specified by our clients.
